HP
Hein P

1 reviews | Active since Jul 2011

13 Jan 2016, 10:24

POOR SERVICE AND NO COMMUNICATION

I booked Chev Sonic on the 25th of Nov 2015 for some repairs and a new clutch <br> To start off with i had to hear they can only get a clutch for my car in Six weeks time which is not acceptable (not my problem ) We also gave them a list of other things that needs to be done <br> Yesterday 12 Jan 2016 after nearly Seven weeks the clutch is fitted .<br> Last week i phoned Chris personally and ran through the list of things that need to be done and he assured me they are busy with it .<br> When me and my employee arrived there on the 12th of Jan 2016 to pick up the vehicle none of the matters on the list was done after they had more than Six weeks to sort my car out . On Monday the 11th of Jan 2016 i also realised there is no communication between Belinda and Chris the workshop manager . i had to phone and sort out the maintenance authorisation .<br> Liquid capital phoned me the same afternoon Friday the 8th of Jan 2016 and said it's been approved and they have sent the approval through to Belinda , on Monday morning i phoned Chris to see how far they are to find out Belinda never passed the message .Thank God i phoned them <br> <br> I WOULD NOT RECOMMEND THEM TO ANYBODY OUT THERE AS THEIR SERVICE IS POOR

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