wrongfully debited

Hi My name is Nomsa Last year 2023 I was offered a lay-by because of my credit score. Then I started paying for few months then I changed my mind because of the reviews I have been reading about Le Morgan's products and customer service. Then I cancelled my Layby January 2024. Then it was cancelled told that they don't do refunds but I will be given products equals to my money. Got my products that I have not used was happy but now the issue is they are still debiting my account even this month when I try calling the company I don't get someone to assist me from Le Morgan. I think even their staff is aware of the poor service that Le Morgan is giving to paying customers and what's annoying is the fact that when they want to talk to you they do. But when you want to talk to them no luck. IF THEY CAN STOP DEBITING MY ACCOUNT BECAUSE THEY WILL NOT BE REFUNDING THE CASH THAT THEY ARE BUSY DEBITING EVEN THOUGH I HAVE NO DEAL WITH THEM ANYMORE.