Unhappy, dissatisfied client

Good day

Please help, i got a call from Le Morgan last week offering me their current special 10 water less pots, 6 piece casserole and a braai stand and delivered the parcel on Friday 20th May 2022.

I sent them communication on Friday that i am not happy with the order as they delivered casserole pots and that i would like to return their parcel or exchange. I received an email on Monday confirm a consultant will call me shortly till today i have not received any communication from them

I tried calling them on Monday 23rd and the 25th but no luck no one answers my calls sent a follow up email again on the 25th and nothing.

If they can help with exchange they must fetch their staff because if this is the service i am getting been a new client then i can imagine what more challenges i will face.

I am not willing to pay for something i am not happy.