Unhappy customer from bad service

I am very unhappy about the bad service I received from a sales representative at Le Morgan, Head Office by the name of Noleen. She took her own time to respond or rather to give me feedback about my application with them, I had to send her a voice note after days, to get the feedback myself from her, them I asked her to explain a different option, I could take however she still has not gotten back to me, is this how Le Morgan reps deal with their clients? Did they not receive any formal training regards how to handle potentional customer.

I am very dissatisfied and disappointed