Poor customer journey

I ordered the pots in July and I was told that I will receive the pots after making 4 payments. The 4th payment was on October 25th, after the payment I did not receive a call or any kind of communication to inform me of the next step. I decided to enquire, they informer me that they are still waiting for the payment confirmation from the bank and that will be after 7 days. They also informed me that I will receive my order on the 8th. Imaging getting my order 15 days after the payment.

Le Morgan must stop laying to customers and say that we will receive the order immediately after making payments.