Lifetime Guarantee Not Honoured

With the assistance of the Consumer Goods and Services Ombudsman, I managed to have my Le Morgan pot lid knobs repaired last year. However, less than six months later, the lid knob has broken again.

These pots have never been dropped or mishandled. The knob came off while the pot was simply on the stove during normal use. I contacted Le Morgan to report the issue, only to be told that I must pay a R300 fee for the lid to be collected and repaired.

This is extremely disappointing, especially considering that when I purchased these pots, I was promised a lifetime guarantee. Being asked to pay for repairs on a recurring manufacturing defect contradicts that promise and feels misleading.

At this point, I have lost confidence in the quality and durability of this product. I no longer wish to have the item repaired. I am requesting that Le Morgan collect the pots and provide a full refund of R15,499.00.

I trust that this matter will be resolved fairly and in line with consumer protection standards.