AN
Abongile N

1 reviews | Active since Aug 2021

11 Aug 2021, 15:36

EXTREMELY POOR CUSTOMER SERVICE

I have had a Le Morgan Account for the past 2 yrs, I was told that should anything break or anything needs replacement I will be given a replacement for free. A year ago.i complained that the non-stick pots are now sticky, the whole paint has come off. I was then told that I need to pay R1700 for a replacement, which in my understanding is the same as buying new pots. All my broken crockery has not been replaced. My heart is sore to see a debit order that goes off monthly whilst the service is extremely poor and lies were told to me.

They will harrass you once you don't pay. I wish they used the same energy when collecting, in servicing their clients.

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Replies (1)
Le Morgan
Le Morgan's reply12 Aug 2021, 10:34
Official
Gooday Abongile we are aware of your concern please be advise a customer care consultant was in contact with you ,please note I will let some one call you today again to finalize your matter .We are so sorry for the inconvenience