Cracked convection oven

I’m not happy with this company, they have delivered my ordered products in December last year, then yesterday I decided to use my convention over for the first time, guess what the glass bowl had a little crack and I didn’t think it was a huge thing until it made a huge crack little did I know all my meat was all over the place and in breaks in to two pieces while plugged and my electricity was affected. I never thought I would get a service like this on as I am their new customer. It took them years to deliver my products and at the same time my account was being deducted for that matter. This is a poor service