Blacklisted for nothing

Le Morgan is very bad when it comes to customer service , I am listed as a default payer on my credit profile because they don't check their payment records and update their system. I have been paying for the past 4 months directly into their account and with the reference number provided , I don't receive statements I have been trying to call their customer service they are forever unavailable. 2 months ago I called their customer service the finance lady apparently went on lunch and I was told she will come back to me to assist with my query . Now we are almost nearing end of the 4th month . They haven't gotten back to me and when I call the number it only rings . Their service is really bad and frustrating 😤