NB
Natassia B
1 reviews | Active since Apr 2014
14 Dec 2020, 08:55
After sales service is a disgrace
I purchased a set of stainless steel pots from Le Morgan about 13 years ago and I queried from them if its possible to replace the lids or thermostats on some of pots. I received a call today and the lady advised that she can only assist if I have a profile with them. I don’t have a profile as I didn’t purchase the pots directly from the agent. She advised that she cant help me and that I have to create a profile and purchase something before she can tell me yes the lids can be replaced or no they cant and what the price will be. This is absolute pathetic after sales service.
Helpful (0)
Replies (2)0
Replies (2)
Le Morgan's replyOfficial
14 Dec 2020, 09:34Good Morning ,sorry to hear about your experience but in order for us as a company we need proof of purchase to assist you hope you can understand.
Le Morgan's reply14 Dec 2020, 09:34
Official
Good Morning ,sorry to hear about your experience but in order for us as a company we need proof of purchase to assist you hope you can understand.
NB
Natassia B's updateReviewer Update
14 Dec 2020, 09:41This is absolutely unacceptable - Im not trying to claim under a warranty or anything. I just want to know yes or no if I can purchase replacement parts. How difficult can that be. Obviously after 13 years Im not going to have proof of purchase anymore. Why on earth do you need a proof of purchase to allow replacement parts to be purchased in any case. Do you need me to take pictures of the pots so you can confirm that I own them. Dont know why you would need that. Maybe I just want to buy lids for the fun of it - seems I cant even do that. I will never ever purchase anything from you again in my life and I will surely tell others not to as the service is non existent.
NB
Natassia B's update14 Dec 2020, 09:41
Reviewer Update
This is absolutely unacceptable - Im not trying to claim under a warranty or anything. I just want to know yes or no if I can purchase replacement parts. How difficult can that be. Obviously after 13 years Im not going to have proof of purchase anymore. Why on earth do you need a proof of purchase to allow replacement parts to be purchased in any case. Do you need me to take pictures of the pots so you can confirm that I own them. Dont know why you would need that. Maybe I just want to buy lids for the fun of it - seems I cant even do that. I will never ever purchase anything from you again in my life and I will surely tell others not to as the service is non existent.