CB
CINDY B

1 reviews | Active since Jun 2015

08 Jun 2015, 13:05

Very expensive pot , very cheap quality

After having my Le Creuset pot for 2 years i noticed a chip inside the enamel. Which grew bigger. Having Spent nearly R2000 on this pot I took it back to Le Creuset hoping they could fix the item, i do not expect a new item. I got called today and told that all there pots cannot withstand a heat of above 3 setting, so you can only use med to low heat. So all my other MUCH CHEAPER pots who have gone through the same processes as my VERY EXPENSIVE Le Creuset pot have no issues. So it does not always pay to buy something you THINK is a better quality. I have always supported the brand, but will never buy another item from them again. This is another example of a pretentious brand that thinks consumers are stupid, we expect a better product for our money

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Replies (1)
Le Creuset
Le Creuset's reply08 Jun 2015, 15:13
Official
Hello cindyberry,

Thank you for your message and for bringing this to our attention. We sincerely apologise for the service you have experienced.

As discussed telephonically with our Managing Director, Ben Paine, we will happily replace your casserole.

We hope this experience will not effect your outlook on Le Creuset as a brand, we continually strive to provide a superior service to our customers.

We look forward to seeing you in store soon. Please let us know if we can be of further assistance.

Kindest Regards,
Le Creuset