Very Dissatisfied Customer

I sent an email this morning and no one responded ,so now I am using this platform to voice my concerns

I understand that you must be very busy fulfilling orders and attending to customers but this is truly not the service I expected from buying from Lecruset.

I purchased 2 lecreuset items in December 2019 and during lockdown my saute pan started peeling and my buffet cassarole lid dented after using it twice only .

I contacted lecreuset online and they said after lockdown someone would contacted me. Weeks after the stores opened i was not contacted by Cavendish store regarding returning my items Then I schedule collect of the above items and the delivery does not Pick on the day that said they would. Now, my items were taken and I have yet to receive any communication back from you.

I am truly getting impatient and very frustrated with your service. Your items come with a very expensive price tag and I would think that I would maybe receive at least good service but what I received was below par.

The least you could do is say my pots are in your warehouse and someone will look at it with an approximate time of feedback

It has been weeks that I have been left with no cooking pots and it has costed an additional expense to buy interim pots to use in the meantime as I have no idea when I will be getting my items back( which should not have been damaged in the 1st place). I am not in the business of discrediting businesses but if something does not change soon, you will be forcing my hand and I will have to go to social media to voice my dissatisfaction.

Kind Regards A very dissatisfied customer