Unacceptable customer service levels from the Le Creuset Online Shop

It utterly pains me to have to resort to this platform to get effectively communicated to by the Le Creuset Online team. I absolutely love their products and have started quite an impressive collection via their mall of the south store which delivers exceptional service levels. The online store is a breeze to utilize until you cancel an order, I have had promise after promise for my refund feedback sInce I cancelled my online order on the 25th of April due to the lockdown extension and uncertain delivery ETA’s. The last promise of a feedback email was on the 6th May, 24hrs later...the 7th of may, no communication from the Le Creuset team...how outdated are your systems that you cannot track how far my refund request is? Can you not let this simple process put a dent on your brand now, can you kindly assist me please and update me on when my money will be refunded!