The perfect customer service experience!!

<p>I abolutely love Le Creuset, always have and after my recent experience, I always will! Unfortunately their products aren't exactly in my price range, however, I was given a few tems as wedding presents almost 5 years ago. I received some ceramic oven dishes and their 28cm pan. I have been so impressed with these items! I then saved up enough money to purchase a stovetop kettle from them. This kettle is my pride and joy! Many visitors have wanted to buy me an electronic kettle but there is no way on this planet I am trading my kettle for anything!</p> <p> </p> <p>I was so sad to notice that the enamel was separating at the base of the kettle and I could now see the iron :( I emailed the customer service for Le Creuset and about 15-30 min later I received the loveliest response! I notified them of my nearest branch and they made all the arrangements for me to go in. I also took along my pan, as some of the non-stick surface was beginning to peel.</p> <p> </p> <p>When I got to the store the ladies knew who I was and they immediately welcomed me. I honestly still think they mistook me for a celebrity!! They inspected the items and apologized for the inconvenience. They advised that their products should never do this and there and then they replaced the kettle!!! How AMAZING!!! They didn't have the pan in stock at the time but they said they would contact other stores and let me know when they receive one. I left the store feeling like a champion! I am usually embarrassed to return things, however Le Creseut made me feel so so welcome and honestly just amazing!</p> <p> </p> <p>I was so surprised to receive a call the very next morning advising me that they had collected a pan for me from a nearby store and I was welcome to fetch it at anytime!!!! I am so blown away!!! Not only are the items 3-5 years old, but the level of customer service I received was out of this world!! I now have a brand new kettle and pan with no hassel nor fuss!!!</p> <p> </p> <p>Thank you so so much Le Creseut for delivering excellent customer service and making me feel like a million bucks!!! Your products and service are worth every penny!! In fact, there needs to be more stars on this review just for you!! Special thank you to the ladies at Le Creseut Clearwater!! You were all so lovely and I enjoyed every minute of my visit and the chuckles we shared :)</p>