Super service

On Sunday the lid of my kettle broke. I sent a letter to the customer care e-mail and received a response almost immediately, on a Sunday. Crystal fromClaremknt branch had sent the mail. She apologised for the problem and asked for my nearest branch so she could tell them I'd be coming in. This morning, Tuesday, I went to the Sandton City branch where I was greeted by all 4 ladies. I told them the problem and showed them my kettle. No questions were asked and straight away I was offered a replacement one. They did not have the colour or size, small and Cobalt blue, but asked if I'd like a different colour. I chose the pale blue, to match a teapot my daughters gave me for Christmas, and also got a bigger size. I had to pay in a minimal amount. Nothing was too much trouble and the ladies were all delightful. What a pleasure to be helped by staff who love their job and nothing is too much trouble. Well done and thank you to all concerned. Many other companies could learn about positive customer service from this company.