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carl R
1 reviews | Active since Oct 2018
13 Oct 2020, 10:44
Steel kettle doesn't work well with gas. At all.
Having had a gas kettle for 8 years now the acid-test came when we read the "fine print" Disappointed with the lifespan of Le Creuset Review by Karl R. on 4 October 2020 If you live in a coastal town, go SS (stainless steel) rather. We had this kettle for 8 years and only used filtered water. The base inside is completely rusted. Went online - only has a 5 year warranty, drat! Gas is the preferred source of cooking and right now we are using our inexpensive small camping kettle. I would not recommend this product to a friend. The fact be known there was no abuse neither damage. Quite the contrary. They should not promote the steel kettle for gas as the steel is going thru a constant annealing process
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Replies (2)Le Creuset's replyOfficial
13 Oct 2020, 13:52Hello Carl
Thank you for your query. We have forwarded your details to a customer service consultant who will be in touch to assist.
Kind regards
Michelle
Thank you for your query. We have forwarded your details to a customer service consultant who will be in touch to assist.
Kind regards
Michelle
Le Creuset's reply13 Oct 2020, 13:52
Official
Hello Carl
Thank you for your query. We have forwarded your details to a customer service consultant who will be in touch to assist.
Kind regards
Michelle
Thank you for your query. We have forwarded your details to a customer service consultant who will be in touch to assist.
Kind regards
Michelle
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carl R's updateReviewer Update
14 Oct 2020, 12:04I had a call from their Cavendish branch who said they we were able to purchase a replacement at a discount. The message was well received but its the product department in FR that perhaps needs to revisit the particular design and application/use.
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carl R's update14 Oct 2020, 12:04
Reviewer Update
I had a call from their Cavendish branch who said they we were able to purchase a replacement at a discount. The message was well received but its the product department in FR that perhaps needs to revisit the particular design and application/use.
