Poor service and delayed deliveries

I have ordered from Le Creuset 24 of June on the online store and it has been 2 weeks and my Parcel has not been delivered yet? I contacted tjmhrm to ask and they rep**** that the service provider Aramex has delays due to Covid-19 , but they do not pick up the phone or contact me back on any of my voicemails that I left them ?

I want to know what are Le Creuset going to do about this situation and to make it’s customers happy.

Ferni Bezuidenhout ***