KB
Kalle B
1 reviews | Active since Apr 2018
23 Dec 2019, 08:00
Poor service
Ordered online and requested they call before delivery but failed to do so and delivered at 7:55am today. This is the second time received such poor service after requesting under special requirements to call, they have failed to do so.
Helpful (0)
Replies (5)0
Replies (5)
Le Creuset's replyOfficial
23 Dec 2019, 08:50Good Morning Kalle
Thank you for your query.
We sincerely apologise that the service received was not in accord with your requested instructions, and have escalated this with our couriers. Our apologies again for any inconvenience caused.
Kindest Regards
Michelle
Thank you for your query.
We sincerely apologise that the service received was not in accord with your requested instructions, and have escalated this with our couriers. Our apologies again for any inconvenience caused.
Kindest Regards
Michelle
Le Creuset's reply23 Dec 2019, 08:50
Official
Good Morning Kalle
Thank you for your query.
We sincerely apologise that the service received was not in accord with your requested instructions, and have escalated this with our couriers. Our apologies again for any inconvenience caused.
Kindest Regards
Michelle
Thank you for your query.
We sincerely apologise that the service received was not in accord with your requested instructions, and have escalated this with our couriers. Our apologies again for any inconvenience caused.
Kindest Regards
Michelle
KB
Kalle B's updateReviewer Update
24 Dec 2019, 09:02Hi Michelle,
This morning when I tracked my order it said customer will need to collect from courier. This was not discussed or arranged with me and le creuset provides free delivery so why the change?
This morning when I tracked my order it said customer will need to collect from courier. This was not discussed or arranged with me and le creuset provides free delivery so why the change?
KB
Kalle B's update24 Dec 2019, 09:02
Reviewer Update
Hi Michelle,
This morning when I tracked my order it said customer will need to collect from courier. This was not discussed or arranged with me and le creuset provides free delivery so why the change?
This morning when I tracked my order it said customer will need to collect from courier. This was not discussed or arranged with me and le creuset provides free delivery so why the change?
KB
Kalle B's updateReviewer Update
24 Dec 2019, 09:04We purchased so many items from le creuset and this is the service we receive. Very disappointed you need to look into more reliable courier providers.
KB
Kalle B's update24 Dec 2019, 09:04
Reviewer Update
We purchased so many items from le creuset and this is the service we receive. Very disappointed you need to look into more reliable courier providers.
Le Creuset's replyOfficial
27 Dec 2019, 12:12Good Day Kalle
According to the courier's online tracking system, the parcel was delivered on 24th December at 14h00.
We trust that all is in order and would like to apologise again for any inconvenience caused.
Wishing you a happy festive season,
Kindest Regards
Michelle
According to the courier's online tracking system, the parcel was delivered on 24th December at 14h00.
We trust that all is in order and would like to apologise again for any inconvenience caused.
Wishing you a happy festive season,
Kindest Regards
Michelle
Le Creuset's reply27 Dec 2019, 12:12
Official
Good Day Kalle
According to the courier's online tracking system, the parcel was delivered on 24th December at 14h00.
We trust that all is in order and would like to apologise again for any inconvenience caused.
Wishing you a happy festive season,
Kindest Regards
Michelle
According to the courier's online tracking system, the parcel was delivered on 24th December at 14h00.
We trust that all is in order and would like to apologise again for any inconvenience caused.
Wishing you a happy festive season,
Kindest Regards
Michelle
KB
Kalle B's updateReviewer Update
27 Dec 2019, 15:52Hi Michelle,
As I've stated previously they delivered 23rd Dec at 7:55am. Then sent a message on the tracking site to collect parcel at 9am on the 24th Dec. So we had to drive to there offices to collect the parcel ourselves the afternoon. No delivery too place, if you had called the courier you would have known this information and the online aramex site stated cusromer to collect, I'm not sure why your online tracking site is faulty as I am the customer who gets updates on the progress of my order why would they tell you something different. I raised my complaint with the courier drivers at the facility directly once I arrived to collect the parcel as to the reason for their mess up, to which they said the driver goes to Suncoast to drop off deliveries first that is why they were early and they did not read the 'special instructions' to call beforeddelivery. I tracked the parcel via the aramex website so I'm not sure why your online system is faulty in saying it was delivered when they clearing stated collection to be arranged with customer. None the less you still inconvenienced us to collect our own parcel by utilizing courier companies that offer poor service, who were unable to deliver but just said the customer must collect.
As I've stated previously they delivered 23rd Dec at 7:55am. Then sent a message on the tracking site to collect parcel at 9am on the 24th Dec. So we had to drive to there offices to collect the parcel ourselves the afternoon. No delivery too place, if you had called the courier you would have known this information and the online aramex site stated cusromer to collect, I'm not sure why your online tracking site is faulty as I am the customer who gets updates on the progress of my order why would they tell you something different. I raised my complaint with the courier drivers at the facility directly once I arrived to collect the parcel as to the reason for their mess up, to which they said the driver goes to Suncoast to drop off deliveries first that is why they were early and they did not read the 'special instructions' to call beforeddelivery. I tracked the parcel via the aramex website so I'm not sure why your online system is faulty in saying it was delivered when they clearing stated collection to be arranged with customer. None the less you still inconvenienced us to collect our own parcel by utilizing courier companies that offer poor service, who were unable to deliver but just said the customer must collect.
KB
Kalle B's update27 Dec 2019, 15:52
Reviewer Update
Hi Michelle,
As I've stated previously they delivered 23rd Dec at 7:55am. Then sent a message on the tracking site to collect parcel at 9am on the 24th Dec. So we had to drive to there offices to collect the parcel ourselves the afternoon. No delivery too place, if you had called the courier you would have known this information and the online aramex site stated cusromer to collect, I'm not sure why your online tracking site is faulty as I am the customer who gets updates on the progress of my order why would they tell you something different. I raised my complaint with the courier drivers at the facility directly once I arrived to collect the parcel as to the reason for their mess up, to which they said the driver goes to Suncoast to drop off deliveries first that is why they were early and they did not read the 'special instructions' to call beforeddelivery. I tracked the parcel via the aramex website so I'm not sure why your online system is faulty in saying it was delivered when they clearing stated collection to be arranged with customer. None the less you still inconvenienced us to collect our own parcel by utilizing courier companies that offer poor service, who were unable to deliver but just said the customer must collect.
As I've stated previously they delivered 23rd Dec at 7:55am. Then sent a message on the tracking site to collect parcel at 9am on the 24th Dec. So we had to drive to there offices to collect the parcel ourselves the afternoon. No delivery too place, if you had called the courier you would have known this information and the online aramex site stated cusromer to collect, I'm not sure why your online tracking site is faulty as I am the customer who gets updates on the progress of my order why would they tell you something different. I raised my complaint with the courier drivers at the facility directly once I arrived to collect the parcel as to the reason for their mess up, to which they said the driver goes to Suncoast to drop off deliveries first that is why they were early and they did not read the 'special instructions' to call beforeddelivery. I tracked the parcel via the aramex website so I'm not sure why your online system is faulty in saying it was delivered when they clearing stated collection to be arranged with customer. None the less you still inconvenienced us to collect our own parcel by utilizing courier companies that offer poor service, who were unable to deliver but just said the customer must collect.