Poor customer service, Le Creuset Herm****.

Item: Le Creuset
Rating: 1
Author: Kitty K

I ordered 8 mugs online. When I received my mugs I saw that one of the mugs had a chip. I went to Le Creuset Herm**** to get my one mug replaced. They took my details and said they will phone me when my mug arrives. 2 weeks later I still haven’t heard back from them. I went into the store and they told me that they haven’t received any deliveries yet.

It has been more than a month now and NO FEEDBACK NO CUSTOMER SERVICE.

Really disappointed in the communication and service from such a high end store.

Helpful (0)

Replies (2)

Le Creuset's replyOfficial

21 Dec 2023, 15:35

Good Day Kitty

Thank you for your feedback. We have escalated your complaint to Senior Retail Management who will be in touch ASAP.

Kindest regards
Samantha

Le Creuset's reply21 Dec 2023, 15:35

Official

Good Day Kitty

Thank you for your feedback. We have escalated your complaint to Senior Retail Management who will be in touch ASAP.

Kindest regards
Samantha

Kitty K's updateReviewer Update

21 Dec 2023, 17:31

Thank you Samantha.

Regional manager reached out and so did the local manager.
Cup arrived in store a week ago but no one contacted me to let me know.

All sorted now.

Changing my one star review to a five star review.

Kitty K's update21 Dec 2023, 17:31

Reviewer Update