Poor customer service

Such poor online service, I had to email twice to get tracking number. I emailed the day after purchasing to which they said it will be sent the next morning by the afternoon I emailed again stating it has not been sent to which I got no response. They only sent tracking number the following day after the courier attempted to deliver the parcel at 7:50am then courier automatically rescheduled delivery without phoning as no one was available to sign that early in the morning. If I received the tracking number promptly, after placing my order as requested this could have been avoided and I would have my item. Very poor customer service.