Poor communication , defective products , wrong people representing a great brand.

Purchased online on the 01-01-2019. Received an email on 03-01-2019 saying that some items were out of stock. Order was only shipped on the 09-01-2019. When we received it we noticed that some items were defective. We took photo's and sent them of to Mary(the lady we were dealing with). She arranged for a collection by aramex who fetched the items last week.

My issues : 1. The delay in shipping the goods 2. The poor quality control / disregard for customer satisfaction(Were the goods checked and still sent in the state that they were in?) 3. We have not heard from Le Creuset who now are in possession of goods that we have paid for.

We frequently purchase our le creuset items off Amazon and make use of the South African store when we want it shipped sooner but from this experience its easy to see that Le Creuset online south africa have very little training in customer care and do not check on the quality of their products before shipping.