Lifetime Guarantee - ****

I took a Square Skillet Grill that had hairline cracks on both of the handles to Somerset Mall. The lady Elize who served me was very helpful and took the Skillet Grill to her senior (Dion) for inspection. I was then told that they would not replace with a new on and instead, I would need to wait for a Demo to be available. She also said that they could not guarantee that I would receive the same type of pan nor the same colour. I agreed to those terms and was given a receipt LCR 19051 dated 17 December 2021. In the beginning of January I called Elize to enquire whether I could collect. She responded that there weren't any Demo Skillets available at any of the other branches. Elize then told me that she would contact their Demo Store to see if they could assist and then call me before the end of January. Today, 27 January 2022 I received a call from Elize advising me the following: Elize contacted the Demo Store to find out if there where any replacements available and unfortunately there were none. Elize then contacted her boss Dion at her head office and he told her to advise me that they are unable to assist with a Demo and instead that they would give me a Discount if I purchased a new one....OR I MUST COME COLLECT THE DAMAGED SKILLET!! I then responded that I do want pay towards a new pot and that if they werent willing or able to assist that I would contact Le Creuset in France to assist further. I emailed their customer service in France and they responded: "We thank you for your trust in our brand and our products. We are sorry for the inconvenience encountered with your utensil. We, at Le Creuset France, assist with requests from customers living in France. We unfortunately can not reply to your claim. We forward your request to the Customer Service in South Africa." Lifetime Guarantee??? I am speechless. This is not my first bad encounter with Le Creuset...I purchased a kettle from them about 3 years ago. It kept rusting in the bottom of the kettle and after contacting them I told that it was normal for this to happen - so I ended up throwing it away.