WE
Wendy E
1 reviews | Active since Aug 2019
18 Aug 2023, 16:32
Le Crueset bad client service
I bought a kettle in October 2022. At the weekend I noticed a big chip of the enamel of the lid. I contacted their customer service and was told that only the mechanical side of things were covered. After a bit of back and forth they agreed to replace the lid which will be a different blue to my kettle. As we know le creuset is not cheap and I really thought that it would last longer than 10 monthd. Very dissatisfied and will think twice about buyin another Le Creuset product
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Replies (2)WE
Wendy E's updateReviewer Update
21 Aug 2023, 12:19image.jpeg 1.51 MBAll that Le Crueset could do for me replacing my chipped lid with a mismatched lid. Not happy but I suppose it’s better than nothing. Not happy and will think twice about buying their products again😡
WE
Wendy E's update21 Aug 2023, 12:19
Reviewer Update
image.jpeg 1.51 MBAll that Le Crueset could do for me replacing my chipped lid with a mismatched lid. Not happy but I suppose it’s better than nothing. Not happy and will think twice about buying their products again😡
Le Creuset's replyOfficial
23 Aug 2023, 13:09Hello Wendy
Thank you for your query. We sincerely apologise for the inconvenience caused and have escalated your complaint to senior retail management, who will be in touch.
Kindest regards
Samantha
Thank you for your query. We sincerely apologise for the inconvenience caused and have escalated your complaint to senior retail management, who will be in touch.
Kindest regards
Samantha
Le Creuset's reply23 Aug 2023, 13:09
Official
Hello Wendy
Thank you for your query. We sincerely apologise for the inconvenience caused and have escalated your complaint to senior retail management, who will be in touch.
Kindest regards
Samantha
Thank you for your query. We sincerely apologise for the inconvenience caused and have escalated your complaint to senior retail management, who will be in touch.
Kindest regards
Samantha