dD
dominiquefourie D

1 reviews | Active since Mar 2017

26 May 2019, 19:48

Le Creuset Toughened Non Stick"

Two weeks ago I purchased a Non Stick 30cm Casserole. This is after having the cast iron products and in my opinion that is the best pot I have ever owned. I have been back and forth in replacing my non stick cookware and was looking at Le Creuset but just couldn't get it over my heart to pay so much for non stick cookware just to be disappointed, as that is what usually happens. Inevitably they warp, scratch and start peeling. Never the less I took the plunge hoping that because it is a very good brand that they invested a lot of tech to get a really great non stick product... this was not the case, I took the pan and tested it.. Non stick yes works like a charm however after cooking some veggies in the casserole on the stove top the surface was starched already! (Followed recommendations, cooking low heat, cool the pan down before cleaning, used non stick utensils the whole story). I then returned the product to the Canal Walk branch and the staff was very helpful, called the Regional Manager and sorted it out by replacing my pan.

Today again used the pan, and what do you know... the same story... fine scratches in the surface. I just paid a fortune for a piece of cookware that scratches so easily....

I don't know what to do now, I don't trust the non stick product, however the cast iron products are number 1...

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Replies (2)
Le Creuset
Le Creuset's reply27 May 2019, 10:30
Official
Good Morning Dominique,

Thank you for your query. 

We have reverted to your email sent to our customer helpline, and hope to assist you with a solution in-store soon. 

Kindest Regards,
Natasha
dD
dominiquefourie D's update28 May 2019, 14:22
Reviewer Update
Hi,

Thank you I have requested the refund. Canal Walk manager advised it will take 3 working days to process.