Le Creuset stand by their claims

I had a red 28cm casserole pot which was well used for catering purposes. The enamel had worn over the 5 year period we used it. I questioned the lifetime warranty and contacted Tracy at Le Creuset in this regard.

On the same day, Le Creuset sent out a courier company to collect the pot for assessment.

Upon inspection they explained they do not re-enamel worn pots however they kindly replaced the pot with a new blue 28cm casserole pot from their demo stock as a show of good faith.

At R5000 for this high quality item, it is most commendable to have a company who value their clients and stand by their claims.

So grateful to Tracy and Management. Thank you, Le Creuset.