False information

Sunday 27 February bought something at LeCreuset Canal work I swiped with my credit card for payment then 1 attempted it say declined but I showed the cashier the sms that money went of my account she insisted it will be reversed I swiped again then she said second 1 went through but I showed her again the message that it’s going off second time in my account she insisted the 1 will be returned so I didn’t want to argue I left I waited for my credit card statement immediately after getting I went back to the shop to show them the money was not reversed and indeed I paid 2times the lady took down my nmbr saying morning manager will call me then Thursday a lady called her name was Arbigal she said she is the manager she heard my complain and unfortunately she contacted their accounts department they said faulty is with my Woolies credit card they are expririencing problem with them as they are affiliated with ABSA went to absa yesterday they said the is nothing wrong with their system and the is no pending amount on that is showing when I phoned the shop again they said they will call they never call