Don't buy their non-stick pans.
They claim to have a lifetime guarantee on their non-stick frying pans. My coating completely peeled off after 3 years and looking through the reviews this seems to be a common problem. They offer no replacement and don't do repairs or recoatings. All they offered me was a 25% discount on my next purchase. Frankly that's insulting and of no use to me because I won't be buying any of their products ever again which is maybe for the best because I've spent tens of thousands of rands on them over the years.
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Replies (1)Le Creuset's replyOfficial
30 Sept 2019, 08:17Good Morning Andrew
Thank you for your query. We have noted and escalated your above review to Senior Management, who will be in touch with you as soon as possible.
Kindest Regards
Michelle
Thank you for your query. We have noted and escalated your above review to Senior Management, who will be in touch with you as soon as possible.
Kindest Regards
Michelle
Le Creuset's reply30 Sept 2019, 08:17
Official
Good Morning Andrew
Thank you for your query. We have noted and escalated your above review to Senior Management, who will be in touch with you as soon as possible.
Kindest Regards
Michelle
Thank you for your query. We have noted and escalated your above review to Senior Management, who will be in touch with you as soon as possible.
Kindest Regards
Michelle
