Disappointed

I purchased a set of tea cups from Le Creuset in Rosebank JHB a few months ago.

We only discovered defects recently on 3 cups. I called the Rosebank store and was told that I could bring them in.

My husband took them in and was informed that they did not have stock of that particular item and that he should go to Hyde Park.

Hyde Park is quite a distance from us. Nevertheless he took the cups to exchange and was handed 3 new cups all wrapped up.

When he brought them home, and we unpacked them, we again found 3 cups with defects. This is ridiculous. I had previously called Rosebank to find out why they could not get the replacements for us instead of giving us the run around. No word from them to date which is really bad service.

I am not happy to go back to Hyde Park as this is a waste of our time and money. If this cannot be sorted out at Rosebank, I request a refund for the 3 cups.

I must say that the service levels and quality of these cups have left a very bad taste in my mouth and I doubt very much that I will purchase from Le Creuset again.