Delivery worry solved quickly and politely

I ordered a dish last week with expectations that it would be delivered to my house in 7 days. I noticed yesterday that the Waybill tracking had changed, and the parcel was somewhere between Johannesburg and CPT. I frantically emailed Le Creuset querying the whereabouts of the parcel as I need it before I go away. I recieved a prompt, polite reply from Yolanda who ensured me she would track the parcel to my house. Happy with the quick fix.