Compliment on guarantee and service

I returned a 13 month old pan that had lost it's non-stick quality. After an explanation from me and an examination of the pan, I was given a new pan; true to the Le Creuset guarantee.<br> <br> The customer service was excellent with no negative insinuations or accusations to the customer. <br> <br> I am a proud of quite a few le Creuset products and will continue to supplement my collection owing to the life-long guarantee and excellent customer service.<br> <br>