Logistical Distribution Services (Pty) Ltd on Claim Number LDS***8

Recently we received a consignment through LDS from Sciquip SA (pinetown) which got damaged in transit (Laboratory equipment) In spite of having a fragile sticker on the boxes the items especially the beakers & test tubes were all shattered. we had to inform LDS about the damage and we were asked to provide pictures & paper work to prove the damage. However ever since we keep sending emails to check up on the status of the claim But No response whats so ever.