*****ing money

I've paid R100 on Thursday (two days before my monthly subscription expired). I send them a photo of "proof of payment", then they send me a recharge code. Friday they didn't respond. I was left WITHOUT streaming service. Then they told me via WhatsApp that, If I had read their Whatsapp status, I would've known that they were attending a funeral. I pay for a service, NOT to read statuses. I don't care about their personal life, if you run a business & provide a service, you act to satisfy your client. Now they've blocked me on WhatsApp and told me I don't demand nothing. I've paid R100!!!! They stole my money! I am even blocked on their website. I've sent them an email and demanded my recharge code this morning (Saturday) YET, no response. I am VERY unsatisfied with their pathetic service and furious about them *****ing my money- because that's what they did. Give me my recharge code or refund me.