Worst service at Ford Lazarus Centurion

<p>Took my car in at 7:15 for a scheduled service. At 14:00 I was informed that my car was only assessed after 12:00. </p> <p> </p> <p>By then they could not obtain authorisation from our maintenance plan because proof of payment would come through the next day. This meant that because my car was not priority enough, it would have had to stay overnight. This would have me to be without transport for yet another day.</p> <p> </p> <p>They then told me that my water pump is leaking and needs to be repaired. This requires 3.5 hours of labour. I asked if they would be able to accommodate me and fix it on a Saturday. They said no as they are only open for 4 hours. </p> <p> </p> <p>After arguing with them, they also were not willing to try and provide alternative transport if I had to bring my car back during the week. They told me that it is not their responsibility to assist with alternative transport. They were willing to take me to work but fetch me. </p> <p> </p> <p>I decided to pay for the service as I had to get my car back for me to have transport to work. I then phoned the manager to discuss the situation. After blatantly trying to talk over me and not give me a chance to speak, he puts the phone on speaker and ignores all that I have to say. He firmly believes that they have done nothing wrong and has done a good job. </p> <p> </p> <p> </p>