ER
Ethel R

1 reviews | Active since May 2015

18 Jun 2019, 23:10

Very Angry Customer!!!!!! Rude sales lady>>>Lazarus Mazda Centurion

I bought my car from Mazda Lazarus motor company two months ago and was very excited as the service I got was awesome. The sales lady by the name of Marlene was very good and I was pleased with how she treated me. When I left the dealership she promised to send my license disk to my work place and I thanked her for that. Two weeks ago the number plate at the back became very loose and it eventually fell, fortunately I was able to find it and keep it safe, I made her aware of this and she promised to send someone to come and look at it when they send my license disk. I waited for feedback but to no avail, I then took it upon myself and followed up then she send a driver today to fix the number plate and to deliver the license disk but to my surprise the guy who was installing the number plate damaged it and dented my car. I then sent a picture of it to Marlene and told her that I'm not happy then she became rude with me and also sent emoji's that are unpleasant. If this is what Mazda believes to be good service, then im not impressed. I don't like to complain but she pushed me to do this because of her behavior, she may believe that she is an experienced sales lady but that does not give her the right to address customers like me as she pleases, I have respect for people who respect themselves. This is highly disappointing. I was not intending to send a complaint but her behavior led me to do this. This was totally uncalled for and I wont allow another person to be rude towards me for voicing my concerns.

VERY ANGRY CUSTOMER!!!!

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Replies (1)
Lazarus Motor Company
Lazarus Motor Company's reply05 Jul 2019, 14:45
Official
Hi Ethel, it really upsets us to hear that you weren't happy with the service you received. 
We strive to turn your concerns into positive experiences.

Please send us an email with your concern to *** and we'll get in touch ASAP.