Unfitting and bad service of conduct

Gave me a quote on a Kuga 1.5. I confirmed the quote and accepted the quote. Did updates to the quote adding add-ons, the sales executive sent me a final quote for finance application. Did finance application through STB, was ready to sign agreement with STB and the Sales person called me and said, sorry, but I quoted you incorrectly, my response was that you confirmed the quoted 3 times, then just said sorry and you can speak to my manager. I asked for an email explaining to me what he told me and also include his manager and branch manager – he never sent the email by the time I’m writing this, I’ve followed up and my emails are now ignored.

This is extremely BAD service.