Service Parts ****** by engineers

Lazarus Ford Centurion took my car in for service, over heating, and extra stuff. Paid 25000 for everything, The following day I had to return because I was billed for Anti freezer and there was just water. Anti freezer was fixed. Now while driving my Air filter just fell. You can see that it is still the old one and was not changed. Sent mail to Tayla who was assisting me with my service booking the 200000 service.. so I wonder if the service was really done if the Anti freezer was not used the 1st time and yoy find that the Air Filter is also old. Looks like the engineers at ford ***** parts for private jobs or something. Now since i did not get any response i meed tp drive back to ford and show them these.. This is the worst service i have had from such a big dealership.. I am upset