Refusal to preform Mazda stipulated Service procedure on Service Plan

<p>I own a Mazda 5 (purchased Oct 2012) that came with a five year or 90 000km service plan and have being have these service executed at Lazarus Mazda for the past four odd years. </p> <p>As part of the services I am provided with a table detailing the task to be executed. One of the necessary tasks as mandated by Mazda is the replacement of spark plug scheduled to be done even 120 000 km or 3 years <strong><span style="text-decoration: underline;">WHICH EVER OCCURS FIRST</span>. </strong></p> <p>So after Three yrs (60 000km service ) I enquired will the spark plugs be replaced. The answer was "No sir probaly at the 90 000 km Thats the Big serivce!" </p> <p>At that stage my BS alarm went off because Manufacturers don't usually have flexiable maintenance policies.</p> <p>I excepted this and waited for the next service (75 000Km), when again I was told "No sir probaly at the 90 000 km Thats the Big serivce!"</p> <p>And so here we are at 90 000 km service in the fifth year of use, about 18 months past the manufacturers mandate replacement period and what am I told suprise suprise. "No Sir Spark plugs are not included in the Service", no reason offered why other then "they don't give it sir."</p> <p> </p> <p>So my question is why not.</p> <p>Mazda scheduled maintenance plan is very specific say it must be done. My Scheduled Service Plan (Mazda Motion Agreement) is for 5 yrs 90 000Km signed 10th Oct 2012. Stipulates and I quote</p> <p>5. Maintenance Work</p> <p>5.1 This maintenance work covered by this Agreement includes:</p> <p>5.1.1 The performance of maintenance and normal service ork stipulated by the Owner's Handbook applicable to the Vehicle.</p> <p> We have already established what the Owner's Handbook says So.... Whats the problem.</p> <p> </p>