No Interst in replying/helping Ford Clients

After purchasing my Daughter a brand new Ford Figo as student transport 6months ago i went and introduced myself to the local service advisor at Lazarus Ford Centurion Morne Botha. He was very helpful at the time and gave me his business card should we need anything. Last night my daughters cars failed to start (suspected battery problem) . So at 7.55am this morning i tried to contact Morne Botha (direct line) . His phone was not answered after numerous attempts. I then called the reception number and was informed to try call after 9 am . I tried after 9 am at least 10 times to either receive engaged signal or no reply on his direct line. I again called the reception number at 9.30am and the receptionist said she would give Morne a message to call me urgently. 12 hrs later and i am still waiting for this call . <br> What shocking service from a Ford dealer. <br> When i asked to speak with the service manager to try resolve the problem i was told he is away until Monday.