Nearly Converted Due Lazarus Ford - Great Company!

I have never been a Ford supporter, but due to some unfortunate misunderstanding, I ended up with a Ford Ranger. The Ford dealer where the vehicle was bought did not disappoint in my perception of Ford and was I subject to the appalling service and attitude. The legal action I was considering against them included; not committing to an agreed date for my vehicle to be returned to me, keeping the vehicle for more than four weeks, during the time the vehicle was in their possession Tracker reports warned of excessive speeding, the vehicle being driven without consent to undetermined locations and the actual effort at fixing the malfunctioning aircon only attempted two weeks upon taking ownership of the vehicle. It must be stated; the vehicle had to be returned to the dealer subsequently three times only to discover the aircon not working for the fourth time some months later. When it was time for my vehicles first service, I was dreading the experience. Someone suggested Ford Lazarus. Disgruntled, but determined, I called Lazarus Ford. I was stunned! Even the receptionist handling my call was accommodating and although she emphasised with me, she remained assertive and professional (which was welcoming as it gave me a sense of trust in their abilities) whilst arranging for my vehicle to be bought in at an agreed date and time. I was thoroughly impressed with the service I received from Lazarus Ford. However, unfortunately, two months ago (just under a year of owning the vehicle) the aircon stopped working again. At which point I was contemplating abandoning the vehicle at the initial Ford dealer and face the legal battle to follow. Again we called on Lazarus Ford, and after a highly “extensive” account on the history of the vehicle, the Service Advisor Ronell Britz provided me with the assurance she was taking full ownership of handling this case. I remained sceptical as by now; I had less than zero confidence in FORD manufacturing. The vehicle went in on Wednesday, and I was gearing myself for our first post-COVID weekend away without the needed 4x4 at the onset of the four-week anticipated timeframe. Surprisingly Friday morning Ronell called to confirm the aircon is fixed, providing extensive feedback which we highly appreciated! She could not assure me the vehicle will be ready for collection on the day but agreed to try her best. Again I was pleasantly surprised when Ronell called later in the morning to confirm we can collect the vehicle as she had managed to pull some strings and have it realised in time for us before we left for the weekend!! Time will tell if Ford can convince me of their brand; however, I will never seize to tell of the fantastic experience I have had in both my dealings with Lazarus Ford! You genuinely do “Go Further”! Thank you!