Lazarus Landrover Service Dept very rude and ***********

I took my car in for repair at 7:30am, and they didn't start working on it, late afternoon, only to be after 3 pm they is a coolant leak, and they have to order parts and will receive them on Friday.

The service manager called me, and he was very rude and blamed the delay at the cars from yesterday. What's the point then of bringing the car at 7:30am only for them to start working on it at 3pm?

Very rude people.