Lack of respect and poor service

I had been looking for a Ford Transit Custom or Tourneo at low km's for quiet sometime. The salesman contacted me friday early morning, went to inspect vehicle that same day, collected forms, completed and e-mailed back with proof of residence, ID, bank statement, ect. While trying to get the car sold thru "we buy cars" & "wheelie" I was in constant contact with sales person. At no stage was I given a deadline to pay a holding deposit nor warned to do so by a certain date & time. As I was sitting at "we buy cars" and the offer, the sales person told me I was told the vehicle was sold. I was open and they knew I was a pensioner waiting for my pension payout(9 months already).

I contacted the sales department head who then informed of their so called "internal poicy" and that despite all my submitted completed forms, my constant updating of financing progress they still sold the vehicle without informing me!

I was promised further feedback, that they would search for a vehicle similar to the vehicle they sold out under me but 3 weeks later not a word, phone call or feedback. I tried to contact the dealer principle or CEO and was deflected the whole time. Their senior employees are not prepared to be accountable and their actions show no respect towards clients or prospective buyers.