Is Lazarus OK with petty theft?

I emailed a complaint to Lazarus regarding the service of my car, and received a call from Tanya, the service consultant. In my complaint I mentioned 4 points, yet she focussed on 1 word of the second point. Some items were taken from my car and she tried to reason that since she had confirmed with me at the time of booking the car in, that I had removed all valuables from the car, that this was OK. Meanwhile in the email I stated clearly that the items were not valuables. Is it only a problem when valuable items are ******? Is petty theft OK with Lazarus?<br> <br> It was clear that Tanya had not read my email. The call was a huge waste of my time as I spent it repeating all I had explained in the email. Futhermore, she gave no apology for my ****py experience, although she did thank me for my feedback.