Ford Centurion Service Workshop has no Customer Service

<p>- I logged a call for a serious water leak and details were not logged correctly (I had mentioned that the car had the thermostat replaced a few years back so it could be that again as well as saying the water level dropped at once but it was noted as dropped once). The person you log the booking with is not the same person that handles the booking so the information does not get carried over correctly.</p> <p>-upon collecting the car I drove it for a day and it stilll had the same water leak but I am told that all was checked but a day later the car's water tank is empty again. </p> <p>-I was told that I signed a disclaimer stating that any futher problems is not as a result of the work they did or did not do. However we had collected my car I did not sign any disclaimer as they had forgotten to give it to me. So in other words Lazarus Ford Centurion makes you sign as disclaimer protecting them but leaving you with no footing if you find the problem not fixed (I had already paid R12000.00 for the repairs so far). Also, they still insist they are not at fault even though I never signed the disclaimer...?!</p> <p> </p> <p>So it is ok for Lazarus to let me drive my car with the water leak still in place and to have no accountability? I could have seized the engine or worse had a fatal accident!</p> <p> </p> <p>Instead what they do is degrade you when you call in with your complaint : Marilett just repeats the same rehe****d response and blocks you from talking to Tony. When you do speak to Tony he agrees that yes they should have done a last pressure test to see if there is any further leaks but when you try explain that to Marilett then she says the he told her a different story....?!</p> <p> </p> <p>When they so kindly came to pick up my car from my house to address the same water leak, I had filled the water tank thinking I will have to drive it in slowly like that to them but then I didn't need to anymore so the water tank was filled. When they driver with the workshop foreman arrived the water with the antifreeze had emptied out on my garage floor and he admitted that this is not right. Yet I am handled aggressively and bul**** into understanding that Lazarus is not at fault..?!</p> <p> </p> <p>I have been told my car is now ready to be collected and am being forced to pay another R 1000.00 and I pray that it is indeed fixed! </p> <p> </p> <p>Have have lodged a complaint on the feedback link but am now being given the runaround by Rene who is the Customer Support Officer. I am appalled at how my booking of my car was logged, how it was repaired, how I was spoken to by Marilett and Tony and how Rene is now handling my feedback on the complaint I requested on the link which brings you to a form complete which seems to have been a waste of time!</p> <p> </p> <p>Hopefully Hello Peter helps! </p>