Disgusting Service

If I could rate you minus 1 I would.

I called on the 29/06/2020 to book my ford in at Ford Centurion. I needed to have my back door handle repaired and the wheel house cover replaced. After booking my car in for the 09/07/2020 the consultant transferred me to the parts department to order the parts so they were ready when I brought my car in. Then on the 07/07/2020 someone from the parts department phone me at 12:12 (not sure of their name). They notified me that the parts had arrived and wanted to double check when my car would be coming in for repairs. I informed them it was on 09/07. I brought my car in this morning, the service advisor who helped me (Ronell) took my keys, notified they would phone me with a quote and just confirm I was happy to proceed with the repairs. At 16:00 I still hadn't heard anything from them so I had to phone in to find out what was happening with my car (this is extremely poor customer service). Upon phoning them, I was told that there are no parts available and I can come fetch my vehicle. When I arrived at ford to fetch my car, the moment I mentioned I had a complaint about the parts, they passed me around from one consultant to the next. One lady told me it was my responsibility to tell the service advisor when I arrived that I had parts ordered from me. While I can appreciate this might be the case, NO ONE told me this at ANY point in the journey. When I told her this, she dismissed me and said I should have said something and then walked away. I was then passed me back to Ronell, after waiting 10 minutes for her to arrive at her desk, NONE of this information was passed on to her and I had re-explain ALL of this to her. She was EXTREMELY dismissive and told me that unless I paid a deposit for the parts that they probably sold them. Once again, while I appreciate this might be the case, NO ONE told me this either. When I asked her when they could order the parts and have the car booked in again, I was told to walk to the parts department myself and get it sorted out with them.

This kind of customer service is DISGUSTING. I am sorely disappointed in the service I have received from you. You wasted my day, made me take time away from work for this.

I'm looking forward to the customer service call to rate your agents because hopefully then someone will listen and teach your staff how to treat your PAYING customers.