Disgusted service and support from Lazarus Ford Centurion and Ford in General

If i could give a 0 star i would. This company does not care about their customer, nor do they accept any responsibility for defective and problematic vehicles sold to customers. The branch Manager Ben Pillay refuses to look at alternatives and responds with an ultimatum on emails that there are only two options trading in the defective vehicle at the expense of the owner being me or fix the vehicle and take the defective car back. This branch is full of lies and inconstant communication whereby i am told my vehicle is ready to collect but when i speak to a service technician Jason he advised that the vehicle has not been cleared for collect as he also picked up issues this morning when he drove the vehicle. The refuse to send me information regarding my vehicle and want to clear it first before sending telling me that they are hiding something. This car was bought in May 2022 and booked in 4times in the last 2 months spending a total of around 1 month at the repair center. They are willing to lose +-R66K on a trade in where i need to pay in R15K and lose my R40K deposit made in May this year also offer a reduced service plan and increase my monthly installment, but they are not will take back the defective car they sold me for a loss of R55K. They also leave parts booked out for other customers in your car and then go on to tell you that nothing else is wrong with your car but clearly there is gross negligence present in this branch! What is being forgotten on my vehicle whether is bolts not fastened or secured or parts QA'ed etc...

Do not buy Ford if you want quality service and a quality product. Also do not buy Ford if you want your consumer rights to be uphold!! Also do not buy FORD if you want to be safe in your vehicle as they do not replace parts until your life is in danger due to a spec clause although you have a full maintenance and service plan for part to be repalced.

Stay away from FORD Lazarus Centurion and FORD in general!! Be safe and buy any other vehicle!!