TM
Timothy M

1 reviews | Active since Mar 2009

27 Nov 2024, 09:06

Continuously Bad Service

I have experienced ongoing issues with my Range Rover and have taken it to both the Land Rover Centurion (Lazarus Motor Company) dealership and the Sandton branch on multiple occasions for the same unresolved problem. Despite their repeated assurances, they have been unable to identify the root cause of the issue. Instead, they consistently blame the battery, which, upon inspection, is always found to be functioning properly.

As a customer, I find this to be an incredibly disappointing experience. The service has been nothing short of subpar, marked by a clear lack of technical expertise and an apparent unwillingness to take accountability. Rather than addressing the issue, the team seems more focused on defending the reputation of a brand that has become synonymous with reliability concerns.

What is most frustrating is that, to date, they have been unable to provide a definitive diagnosis or solution for the problem. This ongoing incompetence has led us to conclude that the best decision we can make this year is to sell the vehicle and move on to a brand that values its customers and provides dependable service.

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