Commission more important client service

On Saturday 10th of October I went to see a Salesperson about buying a new Ford Ranger. I was was told that it takes 1,5 to 2 days to prepare the car according to my specifications. On Tuesday 13th of October I sent through my order, only to be told that the Salesperson was going to Durban from the Wednesday till the Sunday. I was assured that everything will still be going as planned. So, on Wednesday, nothing happened. I phoned Ford and nobody knew anything about the deal. After contacting the Salesperson, Ford phoned me and the payment was made. I was told that I could only fetch the car on Monday, as it had to be rubberised. I was told that I would get free smash & grab installed, as well as a full tank of diesel to make up for the inconvenience. So, I put in leave for Monday. On Monday 19th of October, I was told it would only be ready on Tuesday (20th of October), because it still had to be rubberised.I insisted that I fetch the car on Monday afternoon as I couldn't put in another day of leave. As I arrived at Ford, I was greeted by the Salesman, saying he's on his way to put in Diesel for the car. I got the car, with the tank only 3/4 full, with no smash & grab.