Bad/Pathetic service Lazarus Ford Centurion

I booked my car in for service on the 27th of February 2022.At 14:56 I received a call from service advisor Morne who informed me that my car is ready for collection. I requested a lift and Morne promised that someone will call me to picked me up. When I dropped my car, I gave him my cell number and informed him there are any issues, he should contact me. At 16:30 nobody called me, so I tried calling Morne several times, switchboard just puts you on hold or the call cuts of. I eventually had to contact the dealer principal Ben to intervene. And that's when Morne calls my daughter to make arrangements to pick the car up. I had issues previously with Lazarus Ford which was sorted out by Ben. I will never take my vehicle to Lazarus Ford going forward, service is pathetic!!!!! Morne is a **** saying that he tried to call me and could not get through to me.