Bad service and just excuses

Company: Layr 3d Anroux Title: Defective Product, No Accountability, No Communication

I purchased my 3rd 3D printer from Layer on 1 March 2024, paying cash. Within just 10 days, on 11 March, I reported several issues:

The memory stick with software wouldn't extract files

The machine would not level

The CR Touch sensor kept flashing red

On 13 March, I returned the defective printer and was issued a replacement.

Unfortunately, by 21 August 2024, the replacement unit also started making clunky noises and printing poorly. I sent the printer in for repairs in January 2025, but received no feedback whatsoever until 1 April 2025 – 3 months later.

The owner later claimed he was dealing with family issues and told me I would have to wait another two months before he could even look at it. During this time, I escalated the issue to the ombudsman, but the company ignored all emails and calls from them as well.

To make matters worse, I discovered that the printer was eventually s****ped without my consent, and I was left with nothing.

This is completely unacceptable. I paid in full for a working product and have received nothing but delays, poor service, and silence. I caution anyone considering doing business with Layer — there is no accountability, and they do not honour their responsibilities.

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