LAWNSTAR NIGHTMARE

<p>I purchased a lawnmower/ Trimmer from Hyperrama House And Home Eastgate at the end of last year 2016, which is manifactured by the company Lawnstar. A few weeks after the purchase I used my new lawnmower and trimmer for the first time, I pluged my standard extention cord into the mower and started to mow , however I only made it a few steps when the plug fell out. I continued to try and mow the grass, but every few steps the plug would fall out. i packed up the lawnmower and had to leave the grass. i then decided to try out the trimmer, i assembled it exactly as the instrution stated. After three minutes of use the trimmer stopped working, and was so hot that the plastic guard melted and fused onto the bottom of the trimmer. I packed everything back in the box as best I could, and returned it to House And Home. As I was passed the 14 days money back guarantee, they told me it would have to be returned to the manifacturers for repairs. i heard nothing from them for weeks until I went back to House and Home to inquire, I was told that as it was the Christmas period I wiould have to wait for Lawnstar to re open. On 17 Feb I finally got my lawnmower and trimmer back, they told me that I had to purchase a special extention cord for the lawnmower ( it does NOT state anywhere on the box that I need this special cord, nor did anyone inform me of this at the time of purchase) I was also told the trimmer has been replaced. I took the lawnmower and trimmer home and, tried the lanmower again, but as I dont have the "special cord" my standard cord still kept falling out, I tested the new trimmer too, but after two minutes of use, it started billowing out smoke (I recorded a video of this) I took both devices back to House And Home Eastgate for the second time and told them that the trimmer was a fire hazard, and the lawnmower was too dangerous to use, as I would have to hold the plug in and try mow the lawn at the same time. I refused to buy their special cord because in a email to Lawnstar I was informed that their lawnmower did NOT require any special cord. I spoke to the Lawnstars representitive named Chris on the phone in House And Home, he was extremely rude , and tried to tell me that the trimmer was broken for the second time, because I didnt use it with the guard on. I informed him that I have a video of the trimmer which is assembled correctly , with smoke billowing out. He told me to leave it in the shop and he will come in and talk to the manager of House And Home about store credit. This all happened after he informed me that he tried to phone me for a meeting, which he did not, he also used the excuse that he didnt know which store I was talkind about (How do Lawnstar reps not know which stores their products are sold in) I got a call from House And Home on Friday, and went in today, expecting to get store credit. I was informed that Lawnstar will not give me store credit, so now I sit with no lawnmower/trimmer and no store credit. since this has now taken five months, I have had to buy a new lawnmower, as after 5 months thing were growing out of control. both the Lawnstar lawnmower and trinmmer are not fit for use, not to mention a fire hazard. I will not put my home or my well being at risk by accepting these below standard products back. futher action will be take. Beware of Lawnstar.</p>